Below is a list of frequently asked questions. Just click on the question for the answer. If you have a question that is not addressed below, please contact us.
Questions About Physical Therapy
What do physical therapists do?
What kind of training do physical therapists have?
How can physical therapy help me?
Our passion is to make you feel better as quickly as possible. In order to do this we must form a partnership with you.
Your part of the partnership involves:
- Scheduling your appointments as suggested by the therapist
- Keeping your appointments
- Doing your home exercise program as suggested by the therapist
Our part of the partnership involves professional evaluation and development of an individual treatment plan. We will use various modalities to optimize our treatments in order to restore your functionality.
Who will see me?
When scheduling appointments, please be open to being treated by someone other than the therapist who did your initial evaluation. It is important for the patient to be seen on a regular, consistent basis. It is not necessary for the patient to see the same therapist at each visit.
Is physical therapy painful and how will treatment relieve my pain?
At times during and after treatments, patients may feel various levels of discomfort. It is very important to notify your therapist about the discomfort that you have. Please communicate the intensity, frequency, and duration of pain to your therapist. Without this information, it is difficult for the therapist to adjust your treatment plan. Either discuss this with the therapist during your visit or call the office and leave a message for the therapist. If this requires a return phone call, the therapist will do so as soon as there is free time.
For many patients, one of the primary objectives is pain relief. This is frequently accomplished with hands-on techniques (massage/mobilization) and modalities such as ultrasound, electrical stimulation, and/or heat or cold therapy. Movement often provides pain relief as well. Your physical therapist will provide you with the appropriate exercises not only for pain relief but to recover range of motion, strength, and endurance.
Can I choose where I go to receive physical therapy?
Will I get a massage at physical therapy?
What happens if my problem or pain returns after I have been discharged?
What will I have to do after physical therapy?
Questions About Our Center
How long has Empire Health & Wellness Center been in business?
Does your facility participate in the Silver Sneakers program?
Do I have to join your gym to work with one of your personal trainers?
Does my insurance company pay for personal training?
Do I have to be a patient to join your gym?
Questions About Insurance and Payment
Do I need a prescription or a referral?
New York State residents have direct access to see a physical therapist (no prescription required). This direct access allows for up to 10 visits within 30 days. Some insurance plans may not pay for direct access treatment. It is best to ask our Billing Specialist, Lorraine, to verify your benefits under direct access.
Most patients have a doctors’ prescription for physical therapy. This is a written order from a physician. It includes your name, diagnosis, doctors’ signature, and date. Many doctors will also write the frequency and duration of physical therapy treatment. You should bring your prescription to your initial visit.
A referral is a numbered form required by some insurance companies. It is issued by your doctor’s office. If you call us, we can let you know if your insurance company requires a referral. If your insurance requires you to have a referral, bring this form to your initial visit.